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Steamroller exists to breathe life into stories, characters, and experiences in visual, physical, and virtual spaces. Each project that comes our way, be it a game, a film, or a theme park ride, exists in its own universe. It is our job to bring this multiverse to life. Our animators build believable characters and whole worlds in a multitude of universes, while our developers manipulate the rules of perception to transport you to a new definition of reality. We relish the opportunity to bring our clients’ universes to life while also developing our own stories.

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Chris Glass

Steamroller Studios / Chris Glass

Chris Glass

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Assistant Sales Manager

Orlando, FL

Christopher T. Glass

13160 Heather Moss Dr. Orlando, FL 32837

Cell: (813) 486-9752

Email: ctglass87@gmail.com

OBJECTIVE

To obtain a position where I can use my hard working ethics, skills, and motivation to provide exceptional service to all companies and organizations.

 

EDUCATION

University of Central Florida – Rosen College of Hospitality Management, Orlando, Florida

Bachelor of Science in Hospitality Management                                                                             August 2017

Valencia College, Orlando, Florida

Associates of Science in Hospitality Management                                                                          May 2015

 

PROFESSIONAL EXPERIENCE

Hyatt Regency Orlando International Airport

Assistant Sales Manager                                                                                                                     October ’18 – Present

·         Collaborating efficiently in a team environment to ensure success in our department and property revenue

·         Efficient in Microsoft Office, Cvent, Envision

·         Responsible for reviewing schedule of events for groups in house and any possible unforeseen impacts

·         Compose various contracts, addendums, and amendments for group sales

·         Positively displays interpersonal skills with both colleagues and guests

·         Responsible for meeting monthly and quarterly goals for designated markets

 

Hampton Inn

Front Office Supervisor                                                                                                                        April ’18 – August ‘18

·         Oversee the efficiency, work ethic, and training of 10+ employees to ensure guest satisfaction in a Front Office environment

·         Collaborate with General Manager with corresponding to guest surveys on Microsoft Office platform

·         Assisted in ordering supplies for front office and breakfast items for the kitchen

·         Assisted in bringing up hotel Net Promoter Score from low 60’s to 90% in 3 months with exemplary guest service and outstanding communication skills

·         Trained onboarding employees in standard operating procedures and front desk POS system

 

Hyatt Regency Orlando Resort and Spa

Front Desk Agent                                                                                                                                  June ’15 – February ’18

·         Ensured efficient guest check in of over 500+ daily

·         Collaborated with General Manger and Front Desk Manager over sales plans, budgets, staffing for housekeeping, bell services and accounting departments.

·         Trained onboarding front desk agents in everyday task and responsibilities.

·         Top Upseller in 2017 with an additional $100,000+ revenue generated.

·         Implemented incentive monthly challenges that motivated and drove financial results from co-works for World of Hyatt enrollments and upselling program.

·         Catered to VIP World of Hyatt members to anticipate and exceed all special request.

·         Acted as Manager on Duty while other managers were on leave.

·         Collaborated the creation of promotional videos that were distributed on various social media platforms (Facebook, YouTube)

 

 

 

Universal Studios Orlando, FL

Attraction Operator                                                                                                                             September ’13 – June ’15

·         Team Leader for the largest amusement attraction in Universal Studios.

·         Catered to over 1600 guest per hour setting the record for guest capacity.

·         Trained onboarding team members in standard operating procedures.

·         Implemented new standard operating procedures for team members in all positions.

 

Embassy Suites Tampa, FL

Front Desk/Transportation Facilitator                                                                                               April ’13 — August ’13

·         Ensured excellent guest service during arrival and departure times.

·         Balanced over $2000+ cash and checks daily.

·         Offered different transportation options for all guest needs.

·         Provided expert knowledge of the surrounding Tampa Bay area to guests.

·         Developed and implemented new display and inventory control for Food & Beverage kiosk.

 

United States Army

Rank E-4 Specialist                                                                                              October ’10 – November ’12 – Infantryman

·         Aided in the mobilization of troops and equipment to makeshift combat zones.

·         Displayed strong leadership skills that assisted in accomplishing mission goals and objectives.

·         Accomplished mission objectives under high levels of stress with endurance and stamina.

Medals

·         National Defense Service

·         Global War on Terror

·         Army Service Ribbon

·         Presidential Unit Citation

·         Valorous Unit Award

·         Meritorious Unit Commendation

 

References

Priscilla Kremhelmer

·         Program Planner – Lockheed Martin

·         Phone: (321) 984-2125

Tabitha Thomas

·          Production Manager – Steamroller Studios

·         Phone: (727) 772-3255

Derek DeMello

·         Account Manager – Coastal Waste & Recycling

Phone: (719) 510-3202

  • Technical
  • Updated 12 months ago

To contact this candidate email ctglass87@gmail.com

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