About

Steamroller exists to breathe life into stories, characters, and experiences in visual, physical, and virtual spaces. Each project that comes our way, be it a game, a film, or a theme park ride, exists in its own universe. It is our job to bring this multiverse to life. Our animators build believable characters and whole worlds in a multitude of universes, while our developers manipulate the rules of perception to transport you to a new definition of reality. We relish the opportunity to bring our clients’ universes to life while also developing our own stories.

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Elizabeth Ling

Steamroller Studios / Elizabeth Ling

Elizabeth Ling

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IT Customer Support Engineer

Orange City, FL

Elizabeth Ling

674 E Wisconsin Ave  •  Orange City, FL 32763

(815) 404-9289  •  lizling.vo@gmail.com

____________________________________________________________

EMPLOYMENT HISTORY:

LSQ HOLDINGS                                                                                             MAITLAND, FL

IT Customer Support Engineer                                                       September 2013 – October 2018

•  Help fix software and hardware issues, answer questions related to business processes, and provide information on the status of issues and projects to coworkers in office and remote.
•  Work with end users and development team to gather information on issues to  efficiently and quickly fix bugs.
•  Build and maintain the support portal with Jira Service Desk by creating templates for tickets, keeping the queue organized and accurate, following up on tickets where needed, and creating reports.
•  Build knowledge bases within Confluence (Jira) to provide information on company policies and tutorials on processes for both the IT/Dev team and company employees.
•  Working with SQL to create basic queries for informational and reporting requests.
•  Working both individually and with a team to set up applications for company use, and the introduction and training of these applications to company employees.

RADIUS POINT                                                                                         WINTER PARK, FL

Accounts Payable Clerk                                                              April 2013 – September 2013

•  Opening all received invoices and distributing to co-workers for processing.
•  Entering data for large amounts of invoices into the company’s software.
•  Vendor and Client relations through email and phone.
•  Scanning all received invoices into images to attach to entered data in the company’s software.

MOVIE STOP                                                                                                  ORLANDO, FL

Key Holder                                                                                       March 2012 – May 2014

•  Helping guests with their purchases, setting up reserves, entering information for membership subscriptions.
•  Assisting guests with questions and concerns.
•  Performing daily tasks involving money and paperwork (written and computer).
•  Focus on customer service, stock, and presentation.

AMC THEATRES                                                                                                   NILES, IL

Hourly Manager                                                                 December 2005 – December 2011

•  Hiring, training, supervision and development of employees.
•  Regulated overall building operations including tasking,  troubleshooting, and presentation.
•  Performed daily tasks involving money, paperwork, payroll.
•  Assisted guests with compliments, concerns, purchases, and overall experience.

ADDITION INFORMATION:

•  Typing speed of 65-70 words per minute.
•  10-key typing speed of  8-9k characters per hour.
•   Professionally trained in voice over.
•   Has brief and seasonal work experience in telemarketing, pet store sales, and small retail.

EDUCATION:

CENTRAL HIGH SCHOOL                                                                           CRYSTAL LAKE, IL

Diploma                                                                                                     Graduated 2003


REFERENCES:

EMMA KRYGOWSKI                                                                                        MAITLAND, FL

Co-Worker                                                                                                   (407) 716-8287

ADAM MILLS                                                                                                 MAITLAND, FL

Co-Worker                                                                                                   (407) 712-5765

SANDIE HODOR                                                                                LAKE IN THE HILLS, IL

AMC Supervisor                                                                                            (815) 985-3314

LINDA HACKER                                                                                        CRYSTAL LAKE, IL

Family Friend                                                                                               (847) 639-1973

STEPHANIE KULAK                                                                                     PITTSBURGH, PA

Friend                                                                                                         (414) 213-4031

KARI LATZEL                                                                                                ST. CLOUD, FL

Friend                                                                                                         (847) 800-4158

 

Skills

  • Confluence
  • JIRA
  • Jira Service Desk
  • Microsoft Office
  • Slack
  • SQL

Education

1999-2003

High School Diploma at Crystal Lake Central High School

  • Technical
  • Updated 2 years ago

To contact this candidate email lizling.vo@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook