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Steamroller exists to breathe life into stories, characters, and experiences in visual, physical, and virtual spaces. Each project that comes our way, be it a game, a film, or a theme park ride, exists in its own universe. It is our job to bring this multiverse to life. Our animators build believable characters and whole worlds in a multitude of universes, while our developers manipulate the rules of perception to transport you to a new definition of reality. We relish the opportunity to bring our clients’ universes to life while also developing our own stories.

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Elizabeth Pico

Steamroller Studios / Elizabeth Pico

Elizabeth Pico

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Administrative Assistant/Clerical

Davenport, FL

Elizabeth Pico
(407)409-3131
liz.pico1988@gmail.com

Customer service professional seeking a position with a company that will benefit from my

customer service experience, and create positive experiences that can improve the

customer satisfaction and relationship.

 

PROFESSIONAL EXPERIENCE

 

November 2016 to September 2017 AV Homes Inc., Poinciana FL
Customer Care Coordinator

Taking inbound calls and assisting customers with warranty items. Entering the listed items into the system JD Edwards and scheduling the representative to visit the home and access the reported item. Filing homeowner information and purging files that are no longer needed. Recording data in Excel and providing information to management. Following up with customers and making some outbound calls. Assisting management with administrative tasks.

 

February 2016 to November 2016 Reed Group, Orlando FL
Benefits Intake Specialist/CSR

Answering inbound calls and providing assistance to employees with process for leaves of absence, FMLA and Short-term disability. Assisting with intake process. Confirming records have been received. Assisting with account information and account status. Emailing correct documentation to customer/employees. Providing case managers with updated information and relaying requests. Transferring callers to correct departments.

 

June 2015 to February 2016    Marriott Vacation Club International, Orlando FL
Call Center Representative/Customer Service

 

Answering inbound calls and providing assistance with sales, account information, including but not limited to, taking payments for loans, sending out appropriate forms for different requests. Updating customer profiles. Follow up calls and intro calls to customers. Assisting with inquiries for customers as well as assigning escalated calls to the correct department.

 

 

May 2013 to June 2015    JPMorgan Chase, Lake Mary, FL

Call Center Representative/ Customer Service Credit Cards

 

Answering inbound calls and providing assistance with financial needs, benefits and rewards for credit cards. Providing administrative assistance to manager. Rerouting calls as needed to correct departments. Assisting with inquiries for customers along with handling complaints and providing any additional information requested.

 

EDUCATION/TRAINING

 

May 2009 to June 2010        Everest University, Orlando FL

Administrative Assistant

Certification in Administrative Assistance

  • Integration
  • Updated 2 years ago

To contact this candidate email liz.pico1988@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook