Customer service professional seeking a position with a company that will benefit from my
customer service experience, and create positive experiences that can improve the
customer satisfaction and relationship.
November 2016 to September 2017 AV Homes Inc., Poinciana FL
Customer Care Coordinator
Taking inbound calls and assisting customers with warranty items. Entering the listed items into the system JD Edwards and scheduling the representative to visit the home and access the reported item. Filing homeowner information and purging files that are no longer needed. Recording data in Excel and providing information to management. Following up with customers and making some outbound calls. Assisting management with administrative tasks.
February 2016 to November 2016 Reed Group, Orlando FL
Benefits Intake Specialist/CSR
Answering inbound calls and providing assistance to employees with process for leaves of absence, FMLA and Short-term disability. Assisting with intake process. Confirming records have been received. Assisting with account information and account status. Emailing correct documentation to customer/employees. Providing case managers with updated information and relaying requests. Transferring callers to correct departments.
June 2015 to February 2016 Marriott Vacation Club International, Orlando FL
Call Center Representative/Customer Service
Answering inbound calls and providing assistance with sales, account information, including but not limited to, taking payments for loans, sending out appropriate forms for different requests. Updating customer profiles. Follow up calls and intro calls to customers. Assisting with inquiries for customers as well as assigning escalated calls to the correct department.
May 2013 to June 2015 JPMorgan Chase, Lake Mary, FL
Call Center Representative/ Customer Service Credit Cards
Answering inbound calls and providing assistance with financial needs, benefits and rewards for credit cards. Providing administrative assistance to manager. Rerouting calls as needed to correct departments. Assisting with inquiries for customers along with handling complaints and providing any additional information requested.
May 2009 to June 2010 Everest University, Orlando FL
Certification in Administrative Assistance