Dedicated and hardworking individual with a strong background in customer service
relations, cash handling, and providing the best possible service for customers, clients and a company.
Student Loan Management Advisor/Coordinator at Full Sail University
September, 2018– Current Position. Winter Park/Orlando, Florida
Contacting and informing students and borrowers about the status of their federal student loans
Discussing options that they may be eligible and finding the best form or
Assisting with resolving delinquencies on loans
Connecting students/borrowers to their loan services
Updating borrower/student information in internal database and documenting all activity internal
and national databases
Informing students/borrowers about federal loans, defaulting, delinquency, options, repayment
Scheduling students to come in to conduct face to face or over the phone interviews detailing their loans, the terms and conditions associated with them, repayment and postponement options. Organizing and conducting personalized interviews and delegating between the school, student and loan servicer.
Sending emails to students/borrowers regarding changes, updates, and reference information.
Bilingual Personal Lines Insurance Representative at Brightway Insurance
March 05, 2018– Current Position. Jacksonville, Florida
Answering phone calls from customers on a daily basis
Informing clients about their policies, coverages, and any questions or concerns regarding their
policies and our company while servicing said policies
Processing payments and changes on their policy and profiles within company and partner
Receiving and processing all change request from clients
Contacting clients in regards to any updates, changes, cancellations, renewals or problems
regarding this policies
Contacting and interacting the insurance carrier and Company agents/agencies
Building positive relationships among our clients
Customer Service Coordinator and Purchasing Assistant at the Sally Corporation
May 16, 2016 – February 22, 2018 Jacksonville, Florida
Answering emails and phone calls from clients.
Receiving orders from clients for parts, repairs, or services. Creating repair orders
and work orders for other departments.
Purchasing/Placing orders for services or parts from vendors, manufacturers and
contacting the correct department in house that could help the client in question.
Recording work and repair orders and updating documentation with any new actions
made towards completing the order.
Contacting and communicating with clients and updating them on the progress of their
Creating packing slips, invoices, commercial invoices and sending out orders.
Organizing manuals for rides, animatronic robots and distributing them to clients.
Updating prices for parts, and information in physical and electronic manuals or
Documenting and typing up all changes, updates, and additions for any parts, rides,
robots, attractions the company creates.
Receiving parts sent in for repair and directing them to the correct departments for
Cashier/Customer Service Representative at TLC Auto Wash
June 2015 – April 2016 Fayetteville, North Carolina
Greeting and cashing out customers
Informing customers on products and services that the company provides as well as
answering any questions or concerns about them.
Handling calls and provide quality customer service while listening and handling
customer complaints and issues as well as helping solve the situation at hand and
offering ways to resolve said issues.
Filling out, organizing and filing paperwork as well as ordering restocking and
Cleaning up and maintain an organized work space.
Strong communication/people skills
Able to operate basic technology and programs
(Computers, phone, register, fax and scanner. Microsoft Word, Excel, PowerPoint,
Can work efficiently and multitask
Can work at a fast pace, under pressure, individually and with a team.
-Receptive and Open to Feedback
-Can work under pressure/in fast-paced environment
-Organized person and a quick learner
Edward H. White high school (Graduated in 2013 – High school diploma)
Florida State College at Jacksonville (Some College/Studying Literature 2013-
Bilingual (Spanish & English)
4-40 License (insurance)
Zaida Montoya (Quality Assurance Supervisor at USAA Insurance)
Bianca Soto (Team Lead at Brightway Insurance)
Greg Rodriguez (Customer Service Manager at Sally Corporation)
Lee Dodd (Procurement Supervisor at Sally Corporation)
- at Florida State College at Jacksonville