Project manager, site admin, designer/developer
People and Project Manager, Trainer, Designer, Artist, Programmer, and Writer
9626 Belda Way Jacksonville, FL 32257
949.391.9737 | 208.515.8991
E D U C AT I O N
Full Sail University March 2016 – Bachelor of Science in Game Design, with Course Director Awards
E X P E R I E N C E
Technical Project Manager, SharePoint Administrator, Designer, Operations & Implementations Support | Black Knight, Inc. August 2016 – Present
Technical project manager for Disaster Recovery exercises and various software implementations.
Create, maintain, and administrate several SharePoint sites, lists, and pages. Design workflows and InfoPath forms for various business needs.
Develop reports and produce materials required to support project plans. This includes using Microsoft Project, Microsoft SQL Server 2008 Report Builder 3.0, Tableau, Microsoft Excel, and SharePoint Designer. Additionally, updating project schedules, issue logging, documentation, and administration.
Primary SharePoint administrator, site designer/developer, and auditor for internal and client facing SharePoint sites. Resolved technical issues while processing Service Desk and Service Catalog tickets.
Identify operational areas of opportunities and implements process change throughout the business. Create a standard, enhance processes with automation/Sharepoint, and teach/support all users upon implementation.
Projects, escalations, operations and process support | Citibank March 2010 – September 2016, with over 20 awards including some of the most prestigious in the company
Project management including software enhancement implementation projects, software updates, and working with teams to achieve business production goals coupled with cost savings. Strong detail-oriented, highly organized written and verbal communication across multi-facets of the business including being a facilitator for multiple lines of business to communicate. This includes handing multiple projects simultaneously throughout its development cycle. Located and utilized testers to run system software releases/software testing.
Wrote training materials & taught multiple classes, including mentoring agents creating high success afterwards. Ensured Information Security compliance across multiple sites.
Created, researched, and provided information via Excel reports to support operations. Resolved technical issues while also processing NCIS & Service Now requests. Strong organizational, planning, delegation, mentoring and coaching skills with high success rates.
Processed new hire agent on-boarding to the productive floor, setting up profiles in preparation of completing their basic job functions. This includes items such as updating/maintaining required computer software, ensuring all hardware is properly functioning or replacing as needed, troubleshooting, obtaining all entitlements, and assisting with processing requests.