Human Resources Manager
acquisitions – high growth organizations – mergers
Extensive background as an HR professional supporting multi-state locations, including experience in employee recruitment and retention, succession planning and development, mediation, conflict resolution, benefits and compensation, payroll, HR records management, HR policies development and legal compliance.
Demonstrated success in developing teambuilding programs, employee engagement and recognition, contributing to corporate policies, job descriptions and management reports.
Key HR Skills
Diversity & Inclusion
HR Policies & Procedures
Recruitment & Retention
HR Program/Project Management
Training & Development
Visionworks of America— Orlando, FL
Human Resources Manager, January 2018 – present
Responsible for 117 retail locations across Florida, Georgia, Kentucky, North Carolina, and South Carolina
Provide HRBP support to 4 Territory Directors, 117 General Managers, and 1200 non-exempt associates
Build effective relationships with field leaders to understand their business goals and to proactively identify and implement solutions that align with organizational strategies.
Lead talent management programs including performance appraisals, individual development plans, and succession planning.
Work closely with Territory leadership to assess risk and provide HR expertise and guidance with respect to effective undertaking of employment actions including but not limited to hiring, discipline, leave, promotion, investigation and termination.
Oversee all Associate Relations issues to include: associate/location visits, investigations, documentation, preparations and responses for arbitration and/or Equal Employment Opportunity Commission (EEOC) Charges.
Decreased <90 Day Turnover from 19% to 11% in Tampa market while increasing headcount in Q1 2019
Prime Therapeutics Specialty Pharmacy — Orlando, FL
Human Resources Generalist, March 2017 – January 2018
Provided HR Business Partner support to Prime’s 600 employees, supervisors, and managers in the Orlando, Minneapolis, and Irving locations.
Maintained a positive employee relations climate by responding to employees’ concerns, addressing issues proactively, and advising management regarding proper follow up.
Provided guidance and coaching to supervisors and managers on routine employee-relations and performance management issues.
Drove the annual performance appraisal process for designated customer groups, and audited appraisals to ensure employees received clear, constructive and meaningful feedback.
Demonstrated ability to serve as a model change agent and lead change efforts in new joint venture with Walgreens.
Partnered with multiple layers of Human Resources across the strategic alliance in the development of new policies and a new company culture.
Grand Bohemian Hotel Orlando — Orlando, FL
Human Resources Specialist, July 2016 – March 2017
Provided HR Generalist support to 200 employees.
Processed payroll on a bi-weekly basis.
Actively partnered with leadership to foster employee engagement and retention and to develop coaching strategies.
Planned and executed employee events and other projects.
Increased overall employee satisfaction on the annual engagement survey by 7%.
Devised creative and cost-effective incentive and morale-boosting programs, including quarterly celebrations, that increased employee engagement, recognition, and productivity.
Saved company thousands of dollars every month by eliminating reliance on employment agencies. Eliminated 100% of outsourced housekeeping positions and hired full-time employees.
Universal Orlando — Orlando, FL
Human Resources Coordinator, February 1998 – July 2016
Scheduled and facilitated new hire orientation, ensured I-9 compliance, provided support to staffing team.
University of Central Florida — Orlando, FL
Bachelor of Arts in Interdisciplinary Studies – focus on Behavioral and Social Sciences
Minor – Women’s Studies
Workday, PeopleSoft, Kronos, ADP TimeSaver, Taleo, Ceridian Dayforce
MS Office (Word, Excel, PowerPoint, Access, Outlook, Publisher, Visio)