Susan Griffin 416 1ST St
Tavares, FL 32778
STRATEGIC PURCHASING/PROJECT COORDINATOR/ SALES SUPPORT
Energetic, cooperative and reliable. Resourceful team player who demonstrates many core values, including: passion, customer focus, solve, execute and teamwork. A creative strategic thinker and problem solver along with spirited interpersonal skills allow me to be a strong team member and leader.
Areas of Expertise with APICS Certifications
Master Planning of Resources
Strategic Management of Resources
Detailed Planning and Scheduling
Execution and Control of Operations
Word, Excel and PowerPoint
Written and Verbal Presentation Skills
File Maker Pro
Air Techniques, Inc. / ALLPRO Imaging
(Leading manufacturer of healthcare equipment serving the North American and international dental, medical, veterinary, industrial and security markets with $100 million in annual sales.)
PROJECT ASSOCIATE MERCHANDISE, February 2013 to Present
Customer Relationship Management (CRM)
Product sales & training for Dental health professionals domestically and internationally
Application and training Specialist for Field technicians
Territory relationship and development
Dental merchandise sales
Internal auditing including FDA and ISO
Cross-functional team management
Special Events/Promotions/Tradeshows with travel at least once a month
Collaborate with sales and marketing regarding cross marketing and upselling of products.
Manage all government sales contracts and responsible for state product registrations.
Coordinate telesales program.
Assist customer service with product information, technical and customer issues, and damages.
Manage merchandise inventory of warehouse storage and prepare all purchasing requirements.
Audit products at supplier locations.
Strategic Purchasing responsibilities transferred to this Business Unit, see below
STRATEGIC PURCHASING/PROJECT COORDINATOR, June 2006 to 2013
Researched and qualified new suppliers, Supplier report cards, chargebacks and critical paths.
Prepared agreements, contracts & RFQ’s. Cost analysis with logistics control.
Drafted non-disclosure agreements.
Strong analytical skills with excellent verbal, communications and presentation abilities. Master of ERP systems with OEM planning
Worked with sales and marketing, managing negotiations and management of webinars (cost savings of $9,300), Salesforce.com CRM system, web management (cost savings of $2,400 annually), rebranding companies, media and publication needs, literature printing, promotional needs (cost savings of $5,000), all trade show needs (cost savings of $25,000 annually), plus much more.
Worked with quality department on ISO, FDA certification of products, source testing houses for all different needs (cost savings of $15,000).
CAREER HIGHLIGHTS (CONTINUED)
MRO negotiations (cost savings of $10,000) including expediting service & finding staff when machines are not running for any reason
Managed contracts of large international accounts, including Japan and Germany which included wires and staying up to date with the rates of YEN and Euros (cost savings of 25% on imaging plates).
Coordinated projects for product managers on accessory projects (cost savings of $25,000 with sales potential of $200,000). Assisted with launch of new product line, merchandise with sales potential of $3 million, included packaging, sales analysis, client roundtables for group discussion, hiring and retaining KOLS, quality audits, schedule tracking, coordinating skid delivery, coordinating samples & fulfillment with lead follow up. Customs and tracking coordination.
Sourced suppliers for engineering and manufacturing (cost savings of $50,000 annually).
Music Industries Corporation
TRAFFIC DOCUMENTS COORDINATOR/ASSISTANT BUYER, October 2000 to 2006
Traffic import documentation liaison with custom brokers, freight forwarders, and international manufacturers.
L/C coordination and negotiated with truckers for pickup and delivery. Incorporated all charges such as customs, shipping and different currencies to USD for true landed costs and profit margins.
Kept track of incoming purchase orders.
Collected customer information from Internet sources, such as WEBEC and Shop at Home portal.
Assisted marketing and product managers with preparation of trade shows, travel itinerary and scheduling appointments.
Ambassador Book Service
OPERATIONS MANAGER, September 1992 to 2000
Hired and trained new employees.
Assisted president with special projects, meetings and contracts, as well as preparation of trade shows.
Responsible for inventory management.
Liaison with shipping companies and outside vendors.
Opened and customized new accounts.
Accounts receivable – reconciled banking and posted payments.
Responsible for troubleshooting export problems for library consignees.
Submitted claims on missing and damaged shipments.
Oversaw warehouse operations – shipping, receiving, billing and returns departments.