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Steamroller exists to breathe life into stories, characters, and experiences in visual, physical, and virtual spaces. Each project that comes our way, be it a game, a film, or a theme park ride, exists in its own universe. It is our job to bring this multiverse to life. Our animators build believable characters and whole worlds in a multitude of universes, while our developers manipulate the rules of perception to transport you to a new definition of reality. We relish the opportunity to bring our clients’ universes to life while also developing our own stories.

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Xiomara Dejean

Steamroller Studios / Xiomara Dejean

Xiomara Dejean

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Human Resources Manager

Orlando, FL

XIOMARA DEJEAN

(305) 502-8605 | xdtofficiant@gmail.com | linkedin.com/in/xiomara-dejean

 

PROFESSIONAL SUMMARY
Sixteen years of experience as a trainer, recruiter, and human resources professional, and many leadership roles, such as supervisor, sales lead, and manager in hospitality, retail, telecommunications, aviation, and telecommunications industry. Seeking a Human Resources position or Management position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value added goals.

 

HUMAN RESOURCES SKILLS

·       HR Best Practices

·       Talent Acquisition

·       Leadership Development

·       Diversity and Inclusion

 

 

·       Workforce Planning & Development

·       HR Policy, Process & Systems Design

·       Human Resources Information Software (HRIS)

·       Conflict Management

·       Strategic Business Leader

·       Organizational Effectiveness

·       Employee Relations

PROFESSIONAL EXPERIENCE
Human Resources Regional Partner                                                                                 February 2019-Present

Pollo Tropical

·       Oversee Human Resources for 35 Pollo Tropical locations from Sunrise, FL up to Port St. Lucie, FL

·       Supported Regional Director of Operations, District managers and General Managers to assure policies and procedures for region are in place

·       Evaluated HR audits throughout region to insure 100% compliance

·       Strategized with Region, recruiting team, and corporate to decrease employee turnover and maintain retention

·       Advised, educated, and coached managers regarding employee relations issues, document management, hiring practices, communication techniques and training opportunities

 

Human Resources Director                                                                                   October 2016-November 2018

World Atlantic Airlines

·       Revised Employee Handbook to be up to par on latest State, Federal and local laws

·       Diagnosed with executives on any solutions to financial concerns, employee related issues, and operational processes

·       Delivered day-to-day Human Resources department interaction with employees, assisting with benefits and compensation, conducting investigations, resolving complaints, completing trainings, exit interviews, and unemployment claims.

·       Implemented new sick/vacation system into Personal Time off System

·       Implemented new payroll system from Miami Payroll to ADP Workforce Now

·       Developed New Hire Orientation course and Leadership Development course for company

 

Hiring and Training Manager/ Customer Service Manager                                November 2014-August 2016

Bed Bath and Beyond

·       Improved customer survey feedback by working with management and line level employees through coaching, training, and feedback

·       Increased online order percentage in store from 1.2% to 4% by creating employee awareness and incentive

·       Improved stores Mystery Shop score from below 90% to 100%-!01% scores and received banner awards 4 months in a row

·       Improve customer service experience, create engaged customers and facilitate organic growth

·       Take ownership of customers issues and follow problems through to resolution

 

General Manager                                                                                                            July 2013-November 2014

Comcast

·       Supervised, hired, trained and developed 6 Assistant Store Managers and 50 Associates between 4 branch locations

·       Increased performance in services offered: Telephone, Internet TV and Home Security services

·       Achieved performance improvement and received District Awards, Management Award, and Xfinity Home Security Sales Performance Award

·       Planned staffing schedules and areas of work to ensure adequate services and customer service coverage

·       Administered performance goals and objectives to achieve customer satisfaction, accuracy, quality, and P&L goals

 

Assistant Manager/Supervisor                                                                                August 2000-November 2012

Best Buy

·       Supervised, hired, trained, and developed 6 Assistant Store Management and 50 associates between 4 branch locations in providing efficient and friendly service at the registers, Customer Service desk, sales floor, and business to business opportunities

·       Grand opened first Best Buy Mobile in South Florida Market. Worked with mall management to create grand opening event

·       Minimized losses in company assets through leading Shrink team for multiple Best Buy Mobile locations and received recognition through SHRINK Award

·       Positively impacted bottom line of P&L on monthly and quarterly basis by working with management and educating team

 

PROFESSIONAL HUMAN RESOURCES AFFILIATIONS
Vice President-Society of Human Resources Management (SHRM), NSU Student Chapter

·       Recruits other board and team members

·       Coordinates SHRM activities and events

 

CERTIFICATES
Business Specialist-Human Resources Certificate

Notary Public-State of Florida

 

SKILLS
Language: French, Haitian Creole, Spanish

Software: ATS, ADP Workforce Now, Salesforce, PeopleSoft, Workday, Microsoft Office, UltiPro

 

COMMUNITY OUTREACH
Women of Leadership Forum (WOLF), Women in Distress, Feeding South Florida, Kids in Distress, LGBTQ

 

EDUCATION
Master of Business administration with a concentration in Human Resources                                 June 2020

Nova Southeastern University

 

Bachelor of Applied Science in Supervision and Management                                                            May 2018

Miami Dade College

  • Technical
  • Updated 1 year ago

To contact this candidate email xdtofficiant@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook